Superstainable®
Mørksøvej 23
8600 Silkeborg
Denmark
Mail: info@superstainable.com
VAT nr. DK-38066153
You can call us at:
Our support is open
Monday – Thursday: 10 am – 4 pm.
Friday: 10 am – 3 pm.
PRIVACY POLICY
Protection of your privacy is important to us. As a customer of Superstainable®, we need the following informations when placing an order:
Full name
Address
Phone number
E-mail address
We only receive the information in order to deliver the goods to you. The information is kept for five years at Superstainable, and then deleted. We always ensure that when you provide personal information through our website, this will be done with your explicit consent.
We do not sell or disclose personally sensitive information to third parties.
As registered at Superstainable®, you are required to know what information we store about you. Please write us an e-mail at info@superstainable.com with the subject line: Personal data.
You can always make us to delete maintained data from our website.
Order placement
On www.superstainable.com you can order products. Subject to price increases, tax changes, currency changes, sold / disposed goods, and typographical errors.
Payment
On www.superstainable.com you can pay with:
VISA/Dankort
Mastercard
VISA Electron
Mobilepay
Anyday
The amount will be deducted from your account when the goods are shipped from our warehouse.
We accept payment with Anyday. The first installment is deducted when the item is dispatched. You then pay a monthly installment on the last weekday the next three months. The size of your installment depends on your order total and payment plan. If you pay all installments on time, there is zero interest and fees. If you return your purchase, your agreement with Anyday will automatically be terminated. Read more about Anyday's terms of use here: https://en.anyday.io/terms-conditions/shopper.
Warranty
You have 12 months of warranty from when you receive your products.
Delivery
Denmark
Free shipping on orders above DKK 299,-
1-2 days delivery
EU
Free shipping on orders above 99 Euro.
2-5 days delivery
Worldwide Shipping
Contact us at info@superstainable.com if your country is not displayed for shipping and we will find a solution.
Security
Your credit card information is encrypted and will only be transmitted in a protected form. The risk of ownership of products is transferred to you on delivery and not before.
Return policy
Don’t worry, if you regret your purchase you will get a refund or the opportunity to exchange the product to a new one. From the day you receive the product, we offer 30 days return policy or 100 days if you are a member of our newsletter club.
Note that the return policy is only valid, if the purchased item returned to us comply the following:
Goods must be returned with original hangtags and polybag.
The product(s) have no sign of usage or damage
Procedure
We are a sustainable company and are trying to minimize our environmental impact. This is why only the procuct is to be returned. Please fill out THIS FORM to complete the return. Fill out the required fields and e-mail to us at info@superstainable.com.
Subject field should say: RETURN followed by ORDER CONFIRMATION NUMBER.
Receiving a faulty or incorrect product
In the unlikely event, that you have received an incorrect or faulty product, please call us at +45 86861818 and please provide order confirmation number from the e-mail you received when you purchased the item.
Where to send the items?
Send the products to the following address:
Superstainable
Mørksøvej 23
DK-8600, Silkeborg
Denmark
We are refunding within 10-21 days after receiving the returned product and inspection of it.
Force majeure
We cannot be held responsible for errors and delays in an event that is characterized as force majeure.
Cookies
At www.superstainable.com we use cookies with the purpose of site development and functions. The use of cookies will make your journey and experience better on our website.
B2B TERMS & CONDITIONS
1 In general
1.1 These sales and delivery terms apply to all offers, orders, order confirmations and deliveries, unless otherwise agreed in writing.
1.2 The selling supplier Superstainable is mentioned as “the seller” in the document and the buying customer is mentioned as “the
buyer”. Seller and buyer can be mentioned as “parties”.
1.3 Products are mentioned as the goods
2 Offer
2.1 All offers are valid for 14 days unless otherwise agreed.
2.2 Final agreement on delivery is only available when the buyer has received the seller’s written order confirmation.
2.3 The buyer is advised to follow any specified instruction on the item that may follow.
3 Pricing
3.1 Prices are stated in the given offer or in the order confirmation.
3.2 The seller is fully entitled to regulate prices on a regular basis, unless otherwise agreed in writing
4 Payment & Collateral
4.1 The seller’s general terms of payment is 14 days nets from receiving the goods, but can be negotiated individually between the
parties.
4.2 If the buyer fails to comply with the payment deadline, the seller may maintain the delivery at any time.
4.3 If the buyer fails to comply with the deadline for payment, the seller may at any time surrender any claim against the buyer for debt
collection.
5 Cancellation & change of orders
5.1 The buyer is not entitled to change an order or cancellation thereof when production has started.
5.2 The buyer must receive the goods when all instances are met.
5.3 If it is agreed that the buyer can cancel an order, the buyer is obliged to assume all associated costs.
6 Return policy & packing
6.1 Seller does not receive returned goods.
6.2 If it is agreed specifically that the seller accepts returned goods, the goods must be unused and in original condition.
7 Samples
7.1 Samples show only the item in a test form and may differ from the original result.
8 Delivery terms
8.1 The delivery date stated in the order confirmation is for guidance only, unless otherwise agreed in writing
8.2 If a fixed delivery date is agreed, the seller is entitled to an extended delivery deadline at:
– Force Majeure
– Supplier delays
– Unusual climate impacts
– Labor disputes
– Public injunctions and/or prohibitions
9 Complaint and defects
9.1 The buyer must complain on time (within 14 days), when detecting defects on the products.
9.2 Immediately after receiving the delivered products, the Customer is obliged to examine whether the products are in accordance
with the agreement. This examination has to be carried-out before the products are applied by, or on behalf of, the customer.
9.3 If, in the Customer’s judgement, the delivered products are not in accordance with the agreement, the Customer must make a
written objection, stating reasons, within 14 days after receipt of the products.
9.4 In the event the basis for the objection could not have reasonably been discovered within this time period, a time period of 14 days
after that basis could reasonably have been discovered shall apply.
10 Disputes
10.1 Any dispute between the parties shall be settled by arbitration unless the seller decides that the dispute shall be settled by the
ordinary courts.
11 Entry into force
11.1 These sales and delivery terms will enter into force from the 1th of April 2018 and applies to all orders received from this time.