VAT nr. DK-38066153
You can call us at: +45 8686 1818
Our support is open Monday – Thursday: 10 am – 4 pm. and Friday: 10 am – 3 pm.
Protection of your privacy is important to us. As a customer of Superstainable®, we need the following informations when placing an order:
We only receive the information in order to deliver the goods to you. The information is kept for five years at Superstainable, and then deleted. We always ensure that when you provide personal information through our website, this will be done with your explicit consent.
We do not sell or disclose personally sensitive information to third parties.
As registered at Superstainable®, you are required to know what information we store about you. Please write us an e-mail at firstname.lastname@example.org with the subject line: Personal data.
You can always make us to delete maintained data from our website.
On www.superstainable.com you can order products. Subject to price increases, tax changes, currency changes, sold / disposed goods, and typographical errors.
On www.superstainable.com you can pay with:
The amount will be deducted from your account when the goods are shipped from our warehouse.
You have 12 months of warranty from when you receive your products.
Free shipping on orders above DKK 100,-
1-3 days delivery
Free shipping on orders above 100,- euros. (DKK 750,-)
3-10 days delivery
We do everything we can to make the best service for you.
Your credit card information is encrypted and will only be transmitted in a protected form. The risk of ownership of products is transferred to you on delivery and not before.
Don’t worry, if you regret your purchase you will get a refund or the opportunity to exchange the product to a new one. From the day you receive the product, we offer 14 days return policy. Note that the return policy is only valid, if the purchased item returned to us comply the following:
Goods must be returned with original hangtags
The product(s) have no sign of usage or damage
We are a sustainable company and are trying to minimize our environmental impact. This is why only the procuct is to be returned. Please fill out THIS FORM to complete the return. Fill out the required fields and e-mail to us at email@example.com.
Subject field should say: RETURN followed by ORDER CONFIRMATION NUMBER.
Receiving a faulty or incorrect product
In the unlikely event, that you have received an incorrect or faulty product, please call us at +45 86861818 and please provide order confirmation number from the e-mail you received when you purchased the item.
Where to send the items?
Send the products to the following address:
We are refunding within 1-3 days after receiving the returned product and inspection of it.
We cannot be held responsible for errors and delays in an event that is characterized as force majeure.