Superstainable®
Mørksøvej 23
8600 Silkeborg
Denmark
Mail: info@superstainable.com
VAT nr. DK-38066153

You can call us at: +45 8686 1818
Our support is open Monday – Thursday: 10 am – 4 pm. and Friday: 10 am – 3 pm.

Privacy policy

Protection of your privacy is important to us. As a customer of Superstainable®, we need the following informations when placing an order:

Full name
Address
Phone number
E-mail address

We only receive the information in order to deliver the goods to you. The information is kept for five years at Superstainable, and then deleted. We always ensure that when you provide personal information through our website, this will be done with your explicit consent.

We do not sell or disclose personally sensitive information to third parties.

As registered at Superstainable®, you are required to know what information we store about you. Please write us an e-mail at info@superstainable.com with the subject line: Personal data.

You can always make us to delete maintained data from our website.

Order placement
On www.superstainable.com you can order products. Subject to price increases, tax changes, currency changes, sold / disposed goods, and typographical errors.

Payment
On www.superstainable.com you can pay with:

VISA/Dankort
Mastercard
VISA Electron
Mobilepay

The amount will be deducted from your account when the goods are shipped from our warehouse.

Warranty

You have 24 months of warranty, as per applicable law, from when you receive your products.

Delivery

Denmark
Free shipping on orders above DKK 499,-
1-3 days delivery

Worldwide
Free shipping on orders above 200,- euros. (DKK 1500,-)
7-14 days delivery

We do everything we can to make the best service for you.

Security
Your credit card information is encrypted and will only be transmitted in a protected form. The risk of ownership of products is transferred to you on delivery and not before.

Return policy
Don’t worry, if you regret your purchase you will get a refund or the opportunity to exchange the product to a new one. From the day you receive the product, we offer 14 days return policy. Note that the return policy is only valid, if the purchased item returned to us comply the following:

Goods must be returned with original hangtags
The product(s) have no sign of usage or damage

Procedure
We are a sustainable company and are trying to minimize our environmental impact. This is why only the procuct is to be returned. Please fill out THIS FORM to complete the return. Fill out the required fields and e-mail to us at info@superstainable.com.

Subject field should say: RETURN followed by ORDER CONFIRMATION NUMBER.

Receiving a faulty or incorrect product
In the unlikely event, that you have received an incorrect or faulty product, please call us at +45 86861818 and please provide order confirmation number from the e-mail you received when you purchased the item.

Where to send the items?
Send the products to the following address:
Superstainable
Mørksøvej 23
DK-8600, Silkeborg
Denmark

We are refunding within 2-5 days after receiving the returned product and inspection of it.

Force majeure
We cannot be held responsible for errors and delays in an event that is characterized as force majeure.

Cookies
At www.superstainable.com we use cookies with the purpose of site development and functions. The use of cookies will make your journey and experience better on our website.